Do you get annoyed with people coming to you with their problems?

For business owners, solving other people’s problems and their own can get pretty tiresome, or even lead to resentment. As leaders, why should we embrace them? This episode shares an example of how stepping out to solve a customer problem can lead to a win-win-win situation. Yes, embracing problem solving leads to good things.

Show Notes

Business Owners are Leaders

Scott shares an example of a client calling him up for help to solve a difficult problem of serving the client’s customer. It became a small journey of accepting the challenge, working together on the solution, and creating a new service product to meet challenging limitations. While not easy to figure out, the end result was a win-win-win for all parties.

Supporting Quotes:

  • Quote from General Collin Powell by Oren Harai.
    • “The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.”
  • John C Maxwell Quote from his book “The Difference Maker”, page 105
    • “Problems, responded to correctly, can actually advance us forward.”
  • “Two heads are better than one”
    • Apparently first recorded in 1546 by John Heywood, but also could be from the ancient proverb found in Ecclesiastes chapter 4, verse 9.

Resource Links

Link to SBA PPP program

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